TERMS & CONDITIONS | Notes Music School

TERMS & CONDITIONS AT A GLANCE

Lessons run weekly and are billed monthly in advance.
Cancel before 9am on the day of the lesson to receive a make-up credit.
Later cancellations and missed lessons are forfeited and remain payable.
Make-up credits are subject to availability and expire after 90 days.
Monthly invoices are due on the 1st of each month.
If your teacher is unavailable, we will provide a suitable replacement where possible.
Families may end enrolment at any time by notifying reception in writing.

This is a summary only. Please read our complete Terms & Conditions below before enrolling.

By enrolling, families agree to the following:

Lessons run weekly and are billed monthly in advance unless another arrangement has been agreed with reception.
If you need to cancel, please let us know before 9am on the day of your lesson to be eligible for a makeup class.
Cancellations after 9am (or no notice) mean the lesson will be forfeited and ineligible for a makeup class.
All missed classes must still be paid for, even with a weekly payment plan.
Students who arrive showing clear signs of a contagious illness may be refused entry to the lesson at the teacher’s reasonable discretion; the lesson will be forfeited and remain payable.

If you give notice before 9am, you are eligible for a make-up lesson.
Make-up times are subject to availability and may be with the student’s regular teacher or another suitable teacher.
Make-up lessons expire after 90 days.
Families can book make-ups via the student portal or by contacting reception.
Make-up credits issued for student absences are not redeemable for cash.

If your teacher is unavailable and a suitable replacement teacher is provided, families may:
- Attend with the replacement teacher, or
- Request a makeup lesson with your regular teacher, subject to availability.
Credit towards future fees is offered only if no suitable replacement can be provided.

If you’re away for more than two weeks, you can:
- Hold your place for $10 per week, or
- Un-enrol and re-enrol when you return (subject to availability)

Invoices for each month of lessons are automatically emailed approximately two weeks in advance and are due on the 1st of each month.
Students are only billed for lessons scheduled to take place in that month.
Lessons do not run during school holidays or public holidays, and students are not charged for these periods.
Other payment arrangements may be available on request. Please contact reception to discuss.
Invoices that remain unpaid seven days after the due date may incur a one-off late fee of 1.5% of the outstanding balance.
Payment methods accepted include direct deposit, cheque, cash, EFTPOS, and PayPal.
Fees are non-refundable for change of mind, including unused lessons in the final paid month. Australian Consumer Law rights still apply.

Ending Enrolment

Families may cancel at any time by notifying reception in writing.
Any lessons already paid for will remain available to attend. Unused lessons are non-refundable for change of mind.